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At Alpine Roots, we are committed to delivering high-quality, natural millet-based food products. Due to the nature of food items, our return and refund policy is designed to ensure product safety, hygiene, and fairness.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product delivered is damaged, defective, or expired
  • You received an incorrect product
  • The package is tampered with at the time of delivery

To be eligible:

  • The request must be raised within 48 hours of delivery
  • The product must be unused and in original packaging
  • Proper proof (images/video) must be provided

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items are not eligible for return:

  • Opened or used food products
  • Products returned without original packaging
  • Items reported after 48 hours of delivery
  • Products damaged due to improper storage by the customer

3. Return Process

To initiate a return:

  1. Email us at [your email] with:
    • Order ID
    • Issue description
    • Clear images/videos of the product
  2. Our team will verify the request within 24–48 hours
  3. If approved:
    • You may be asked to self-ship the product OR
    • We may arrange a pickup (if serviceable in your area)

4. Refund Policy

Once your return is approved:

  • Refund will be processed within 5–7 business days
  • Refund will be issued via:
    • Original payment method OR
    • Bank transfer / store credit

Note: Shipping charges are non-refundable, unless the error is from our side.

5. Replacement Policy

Instead of a refund, you may opt for a replacement if:

  • The product is defective/damaged
  • The product delivered is incorrect

Replacement will be shipped within 3–5 business days after approval.

6. Cancellation Policy

  • Orders can be cancelled before dispatch only
  • Once shipped, cancellation is not allowed

To cancel, contact us immediately at [your email / phone]

7. Important Notes

  • Alpine Roots deals in perishable food products, hence strict policies apply
  • Natural variations in color, texture, or taste do not qualify as defects
  • Ensure proper storage (cool, dry place) after delivery

8. Contact Us

For any issues or support:

 

  • Email: [your email]
  • Phone: [your phone number]
  • Address: [Your business address]
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